Cookie Policy

We use cookies on our website (Site) to enable certain parts of the Site to function and to collect non-personal information about your use of the Site so that we can improve our visitors’ experience.

By accessing and using the Site you are agreeing to the terms of this cookie policy and agree to us using cookies. Please read this cookie policy carefully.

We may update this cookie policy so it’s a good idea to come back and read through it again from time to time.

This cookie policy was last updated on 26 March 2018.

What are cookies?

Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or mobile device or placed on the hard drive of your device by the websites that you visit.

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits.

For more details about cookies and details of how to delete and disable cookies you can visit and also see our section on more information and turning cookies off below.

How does Engage use cookies?

We use cookies to distinguish you from other users of our Site and to provide increased functionality when you are using our Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site and your experience.

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our Site. If you have switched off cookies, then some of the functionality of our services may not be available to you.

The cookies that we use on the Site only collect anonymous information to optimise our services and do not collect personal information.

Which cookies do we use on this Site and why?

This Site uses analytical/performance; functional; and strictly necessary cookies.

Analytical/Performance cookies

Analytical cookies allow us to recognise and to count the number of visitors to our Site and to see how visitors move around the Site when they are using it. This enables us to determine how frequently particular pages are visited and to determine the most popular areas of our Site. This helps us to improve the experience that we offer to you on our Site, by helping us make sure our visitors find the information they are looking for easily.

Functional cookies

Functional cookies are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences when you return to our Site.

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies certain services you have asked for cannot be provided.

You can find out more information about the individual cookies we use and the purpose for which we use them below:


Name of cookies:_ga, _gat, _gat_newTracker, _gid

What do they do? We use these Google Analytics cookies to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. These cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited on the Site. These cookies have an extended lifespan which ranges from 1 minute to 2 years.


Name of cookie: list

What does it do? This cookie allows us to deliver personalised content when you visit the Site. This cookie will be removed when you log out.

Name of cookie: panel_0_%F*task*%2F*id*

What does it do? This cookie allows us to hide the task panel on your instruction. This cookie will be removed when you log out.

Name of cookie: IRIS_SESSION

What does it do? This cookie is used to combat abuse and security (preventing the same user from re-entering the same survey in the time period) as well as allowing users to continue where they left off. This cookie expires after 30 days.

Name of cookie: HERMES_FKEY

What does it do?This cookie prevents certain types of security attacks. This cookie will be removed when you log out.

Strictly necessary


What do they do? These cookies are set when you log into the Site so are considered to be authentication cookies. These cookies expire after 30 days.

Name of cookie:_ Engage session

What does it do? This cookie is required to log you into the Site. This cookie will be removed when you log out.

cookie: user_credentials

What does it do? This cookie uses encrypted data required by the Site to know who you are while logged into the Site. It allows you a persistent login to the Site. This cookie will be removed when you log out

Name of cookie: cb-enabled

What does it do? This cookie is associated with a free script which shows a cookie alert notice on a website. It is used to record when you have dismissed the notice to prevent it re-appearing on return visits. This cookie will expire after 12 months.

Third Party Cookies

Some features used on this Site may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this Site through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We have no control over these cookies so please check the relevant third party website for more information about their cookies and how to manage them.

How to manage cookies

Find out more about cookies including how to disable/enable and delete them at the following website

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You may for example reject or delete Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our Site.

If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.

Emerald Engage logo
Emerald Engage logo