Frequently asked questions

Bookmarks is an online research community. An online research community is a community of individuals with similar interests, and experiences, who have voluntarily chosen to participate in online research studies about various topics related to their common interests.

In order to join Bookmarks you must complete a brief member profile survey. Your member profile will include basic contact information and vital data such as gender and age. It will also ask you several questions about books and reading. The questions included in the member profile survey allow us to ensure that the panel is not only reflective of UK readers but also helps us to make your Bookmarks experience more relevant to you.

Bookmarks members will be invited to participate in surveys, quick polls and discussions about books and reading. On occasion we may also invite you to attend discussion groups in person. All activities are of course optional.

You will be emailed a unique URL address for each survey you are invited. Simply click on the URL included in the email or alternatively cut and paste the address into a web browser of your choice and complete the survey form online. Survey length is closely controlled to minimize the use of your time.

The surveys will cover a variety of topics about books and reading, including your opinions on book covers, authors, genres, digital reading, fiction and non-fiction and children’s books. Bookmarks members will only be notified of surveys we think are relevant to your own interests, based on what you tell us in your member profile survey, or surveys that we consider to be relevant to everyone.

Yes, to show our appreciation, you will automatically be entered into our monthly prize draw every time you complete a survey. You will also receive points for completing surveys and participating in activities on the Bookmarks community site, and you can win additional rewards and prizes by accumulating points.

If you would like to ensure that your responses have been received, you can click on the survey link when you are done. A message stating that you have already completed the survey will appear.

It is completely up to you! You will receive between 2 to 5 surveys a month as well as invitations to participate in discussions.We encourage you to participate in as many studies as you are invited to. Each month just for participating in and completing our surveys you will be entered into our ongoing competition draws.

You will typically have anywhere from 72 hours to one week to complete each survey.

Your responses will be evaluated along with other respondents to the survey as a whole and will be used to input into Penguin Random House’s decision making. We will also share some of the survey results with Bookmarks members and let you know how we’re using them.

No. The information collected by the Bookmarks panel is not sold or distributed to any company. All information is strictly confidential and privacy is guaranteed. Your name will never be sold, exchanged, or distributed to any other party without your express acknowledgement. See our Privacy Policy for complete details.

You can change your email address anytime by logging into the portal at https://www.my-bookmarks.co.uk/ and updating your profile information under the edit profile button.

Send them the following link to the portal https://www.my-bookmarks.co.uk/ and ask them to click the Join Today button on the login page, or if you are already a member, gain points by using the Refer a Friend section on the community page.

As a Bookmarks member, all you have to do now is watch your email for survey invitations. We’ll invite you to participate in surveys and activities we think are relevant to you, based on the profile you provided during registration. Survey invitations will include the topic of the study, the reward or incentive we are offering where relevant, and the URL where you can access the survey on the web. You are never obligated to participate.

If you do not find the answer(s) you are looking for within the FAQs, or have other questions about Bookmarks or a specific survey, you can fill in the Contact Us section at www.my-bookmarks.co.uk or email hello@my-bookmarks.co.uk.

If you cannot remember your password, simply click on the “Forgot password” button on the panel login page www.my-bookmarks.co.uk where you can reset this. If you continue to experience problems you can fill in the Contact Us section at www.my-bookmarks.co.uk or email hello@my-bookmarks.co.uk.

Members may remove themselves from Bookmarks at any time by clicking the unsubscribe button found at the bottom of the emails that you receive from us. Alternatively you can unsubscribe by logging in at www.my-bookmarks.co.uk and selecting the ‘Delete my Account’ button on your Profile page.